Our products all carry one (1) year limited warranty, as detailed below. After one year, basic charges will be applied if any repair/replacement is ever needed.
One-year Limited Warranty
Our products are warranted to the original purchaser to be free from defects in materials and workmanship under normal consumer use for a period of one (1) year from the original purchase data or thirty (30) days after replacement, whichever occurs later.
The warranty provider’s responsibility with respect to this limited warranty shall be limited solely to repair or replacement, at the provider’s discretion, of any product that fails during normal use of this product in its intended manner and in its intended environment. Inoperability of the product or part(s) shall be determined by the warranty provider. If the product has been discontinued, the warranty provider reserves the right to replace it with a model of equivalent quality and function. If the product needs assembly by the purchaser, it is the purchaser’s responsibility to assemble it in a proper manner, and the warranty solely covers the quality of the components. Nixie and VFD tubes not manufactured by the warranty provider are not covered under this warranty.
This warranty does not cover damage or defect caused by misuse, neglect, accident, alteration, abuse, improper installation or maintenance. EXCEPT AS PROVIDED HEREIN, THE WARRANTY PROVIDER MAKES NEITHER ANY EXPRESS WARRANTIES NOR ANY IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. This warranty provides you with specific legal rights, and you may also have additional rights that vary from state to state.
How to obtain warranty coverage should you need to
To obtain warranty coverage, contact the Customer Service to obtain a return merchandise authorization (“RMA”) number, and return the defective product to the warranty provider along with RMA number and proof of purchase. Shipment of the defective product is at the purchaser’s own risk and expense.
Return/Refund Policy
If you ever need to return your order, please contact us first. Returns without any forms of correspondence will NOT be accepted and no refund will be given.
If the product is opened or modified in any way, the warranty is voided and return is not accepted.
We generally accept returns within 30 days of purchase, unless otherwise noted in specific listings, if the item is not used or modified in any way. A 20% of restocking fee will be deducted from the refund. The item has be in its original condition, in order to qualify for return/refund, otherwise the refund may be denied. Buyer pays for the return shipping, and is responsible for the timely and safely delivery of the returned goods to us.
Shipping and handling fees are nonrefundable.
For more information, visit support.retio.co